Do you thrive in an innovative and exciting environment that’s continuously evolving? Buyside is looking for innovative, creative, fun, team-oriented people who believe in our values: Customer Focus, Transparency, Optimism, and Agility.

Location

Fully Remote opportunity

Your Key Responsibilities

At Buyside, you will be working in a fast paced technically challenging and rewarding role with highly collaborative and high performing team. You will work directly with customers to champion customer onboarding, drive incidents to closure, and enhance the customer support experience. Being part of the Implementation team here at Buyside, you will combine your strong technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused onboarding and continued support. You will demonstrate initiative, agility and follow through on areas of responsibility, by developing solid product and domain expertise. You will be partnering directly with Product, Development, and Data teams on a daily basis to ensure onboarding requirements and specifications are in accordance with product offerings while maintaining customer expectations. You will be working towards the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps, improve knowledge base with technical documentation, and provide feedback.

Required Skills

  • Hands on Experience in databases like SQL, MySQL or similar. Experience with HTML, CSS, Javascript, PHP, Python, and similar front end programming languages. API environment troubleshooting familiarity. Data cloud, BI/Analytics tool experience like AWS QuickSight, Snowflake, Google analytics is a plus.
  • Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required.
  • Working knowledge of Agile methodologies, software development tools like GitHub, Jira, and Confluence.
  • Familiarity with Real Estate industry data
  • Comfortable interfacing with customers and development teams.
  • Prefer Project Management experience

You report to: Chief Revenue Officer

About the Buyside Team

Buyside is a data intelligence company on a mission to help real estate brokerages profit from their largest untapped asset: big data. Buyside works by capturing a broker’s buyer data in real time, transforming it into actionable insights and intelligent marketing tools that generate new seller leads, win more listings, and close more transaction sides in-house. 

Buyside Benefits

  • Work from anywhere culture
  • Health, dental, 401k
  • Generous PTO + Sick time
  • Expense budget towards comfortable home office set up
  • We’re testing 4 day work weeks!

Please send cover letter and resume to: careers@getbuyside.com